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R & R COMMUNICATIONS, INC. 302-475-1351

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IT WAS BROUGHT TO OUR ATTENTION THAT WE TAKE TOO LONG ON REPAIRS.
SOME CUSTOMERS ARE VERY IMPATIENT WHEN IT COMES TO THEIR REPAIRS.

WE STRIVE TO HANDLE EVERY REPAIR IN THE ORDER THAT THEY COME IN
ALTHOUGH I MAY TAKE REPAIRS OUT OF ORDER ON OCCASION.

SOME PEOPLE SAID WHY DON'T YOU HIRE MORE TECHNICIANS TO HELP
WITH THE BACKLOG.
WELL THAT'S AN INTERESTING QUESTION AND ONE I HAVE TRIED TO EXPLAIN MANY TIMES.
WE DON'T AND WILL NEVER HIRE TRUCK STOP MECHANICS, GARAGE BUTCHERS, OR ANYONE WHO THINK THEY CAN WORK ON RADIOS.
 
I INSIST ON LICENSED FCC CLASS TECHNICIANS, NOT HAM OPERATORS, WHO ARE ONLY
ALLOWED TO WORK ON THEIR OWN EQUIPMENT, BUT REAL EXPERIENCED LICENSED TECHNICIANS.

SO THIS BEING SAID WE HAVE ONLY DUSTIN AND MYSELF TO WORK ON RADIOS.
YOU ARE ALL AWARE THE REPAIRS THAT COME OUT OF R & R ARE  TOP QUALITY WORK
AND IT TAKES TIME TO DO WHAT WE DO.
WE DO TEST EACH AND EVERY REPAIR THAT IS COMPLETED BY USING THAT RADIO
 ON OUR FRONT BENCH FOR AS LONG AS WE FEEL SATISFIED WITH IT.

IT IS NOT FAIR TO YOU OR OUR REPUTATION TO ASSEMBLY LINE YOUR REPAIR.

REMEMBER THIS IS A JOB, NOT A 24-7 WORK WEEK.  WE HAVE A LIFE TOO.
WE HAVE SICK DAYS, VACATION DAYS, HOME PROBLEMS AS ANY OF YOU DO.

AS DIFFICULT AS WE TRY WE STRIVE TO ACCOMMODATE ALL OUR CUSTOMERS,  WE SEEMED  TO
HAVE SOME DIFFICULTY SATISFYING YOU.

WE GET REPAIRS FROM ALL OVER THE WORLD AND THEY MUST WAIT AS WELL.
WE WILL NOT PUT ANYBODY AHEAD OF ANYONE BECAUSE THEY SPEND MORE MONEY WITH US.

HOWEVER WARRANTY'S DO GET PRIORITY WITH US.

IF YOU WANT YOUR REPAIR DONE QUICKLY THEN TAKE IT TO SOMEONE ELSE
BUT IT WILL END UP HERE.  IT ALWAYS DOES.

PLEASE KEEP THIS IN MIND THAT WE WILL NOT , I REPEAT, WILL NOT WORK ON ANY RADIO
 THAT COMES IN ON THE SPOT. I JUST CAME ALL THE WAY FROM NEW YORK AND I THOUGHT
YOU WOULD WORK ON MY RADIO NOW. NO IT WILL NOT HAPPEN. WE WILL NOT PUT ANYBODY
AHEAD OF ANYBODY ELSE.

REMEMBER SOME REPAIRS TAKE LONGER IF PARTS MUST BE ORDERED, OR YOUR BEST
 SO-CALLED TECH WAS INSIDE AND BUTCHERED YOUR RADIO.

I'M SORRY IF I SEEM AGITATED BUT I MUST REPEAT THIS EVERY NOW AND THEN.

HAVE A GREAY DAY AND GOD BLESS.